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Feelings have more to do with the story you tell yourself than the facts.

Marilyn Suttle
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Compassion is the shortcut to connection.
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If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.
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Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
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Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
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Your customers are responsible for your company’s reason for existing.
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Even your most loyal customers always have a choice about where to take their business.
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After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
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How you think about your customers influences how you respond to them.
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