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Image of the quote is loading... SaveSave How you think about your customers influences how you respond to them. - Quote by Marilyn Suttle

How you think about your customers influences how you respond to them.

Marilyn Suttle
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Feelings have more to do with the story you tell yourself than the facts.
Marilyn Suttle
Compassion is the shortcut to connection.
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Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
Marilyn Suttle
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn Suttle
Your customers are responsible for your company’s reason for existing.
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Even your most loyal customers always have a choice about where to take their business.
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After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
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If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.
Marilyn Suttle
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