Quotes By Susan C Young Quotes - Page 4

Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.

Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance.

Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?

Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.

How you accessorize your wardrobe can transform the plainest outfit into a dazzling, unforgettable impression. It can be the mark of your own unique style, an extra splash of fashion, or an expression of your mood.

A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable.

14 Awesome Conversation Starters1.tWhat do you do for fun? Hobbies, recreation . . . 2.tWhat are your super powers? Gifts, talents, strengths.3.tGood morning! It’s great to see you! 4.tWhat is your story? Tell me about yourself.5.tWhat brought you to __________?6.tDo you have anything special happening in your life (or your business)?7.tWhat’s the best thing that’s happened this week?8.tAre you living your life purpose or still searching for it?9.tWhat gives you passion and makes you happy to be alive?10.tDo you have any pets?11.tHow do you know the host?12.tWhen you were a child, what did you want to be when you grew up? 13.tIf you could go anywhere in the world, where would it be?14.tWhat's next on your bucket list?

ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as a leader or try to stay invisible? Do you walk with purpose and intention or doubt and trepidation? Do you look vibrant and energetic, or stressed out and overwhelmed?

Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!

Being prepared and sharing your knowledge earns the confidence of those who are interviewing you, depend on your expertise, or seek you out for solutions, answers, or presentations.

ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?•tGive them your full attention and listen without interruption or defensiveness.•tThank them for bringing the issue to your attention.•tTake their concerns seriously and share their sense of urgency to resolve the problem quickly.•tAsk questions and focus on what they are really saying. •tListen to their words, tone of voice, body language, and most importantly, how they feel. •tBeware of making assumptions or rushing to conclusions before you hear their concern fully.•tExplain, guide, educate, assist, and do what’s necessary to help them reach the resolution.•tTreat them with respect and empathy.When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!

To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the foundation for your behavior.

What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.

The word “brand” has now taken an individualized and highly personalized shift toward how you are perceived in the minds of others.

Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.

Be the Inviter“When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, “Kids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that rather than being lonely and getting their feelings hurt, they can start doing the inviting.” Her words were spot-on. Alexis went on to become a well-loved superintendent of schools in Okaloosa County, Florida. Her words of wisdom were game-changing for her students. They can be game-changing for you as well.

Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a “first name basis.” First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions.

Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a “hand hug.” This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved.

We live in a universe made up of energy. The energy that binds, as it whirls and swirls physical atoms, exists at varying levels of vibration and frequency.

Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.

To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, “Success happens when opportunity meets preparation.” Preparing well for potential outcomes will provide you with a safety net if there is a hiccup, glitch, or temporary setback.

What helps people identify your Super Powers? Instead of hiring a personal PR firm to identify and promote your personal brand, ask yourself what strengths you want to be remembered by.

Your smile draws people to you as it simultaneously brings out the best in you both.

Poor Posture Promotes . . . In addition to sabotaging people’s perceptions and impressions of you, poor posture can cause uncomfortable health issues:•tFatigue•tDiscomfort•tNeck and back pain•tMuscle imbalance•tHeadaches and body aches•tStructural changes to your body

It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.

When beginning a conversation, ask the other person, “Do you have time to speak right now?” If they say no, you can say, “I have some valuable information to share with you. What time would work best for you?

To Polish the Gold & Help Others Shine . . . Be complimentary:Find something positive to say to compliment another person. Whether they are being a great parent, dressing nicely, maintaining a gorgeous yard, or winning a recent 5K run, pick something to acknowledge which is noteworthy.

Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-esteem, feelings, and engagement. Be sure to know if they are working well or hindering the actualization of your potential. Being the architect for your habitual patterns of non-verbal language, you have the power to change any of it at any time.

All the elements of greater emotional awareness can weave together to ensure you make a more positive impact.

To cultivate bravery and courage, borrow courage.There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that something can be done is often half the battle. Most successful people find great reward in helping others reach for goals.

To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you aren’t trying—that failure is an essential precursor to achieving worthwhile endeavors. Failing (no matter how hard) is one of life’s best teachers for winning the next time.

The Art of First Impressions for Positive Impact is based on the premise that when you become self-aware and learn how to shine bright as your best self, you can transform your relationships in life and in business.

Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open doors of opportunity for you that you may not have discovered otherwise.

17 Ways to Just Be Nice“No act of kindness, no matter how small, is ever wasted.” ―Aesop1.tBe sincere.2.tBe altruistic.3.tPractice patience.4.tInquire and engage.5.tKeep your promises.6.tOffer help to others.7.tAcknowledge others.8.tControl your behavior.9.tBe situationally aware.10.tBe polite and courteous.11.tUse considerate manners.12.tGreet people with a smile. 13.tPractice random acts of kindness.14.tShow respect for yourself and others.15.tBe complimentary and look for positives.16.tWalk in another’s shoes to understand their needs.17.tShare of yourself without expecting anything in return.

To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks will help you test your footing. Once you begin enjoying mini-victories, you will be able to build upon your small successes to escalate momentum and strengthen your courage to take bigger ones.

On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.

Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.

Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation.

To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking risks that move you out of your old mindset and into a new perspective. Once accomplished, trying something new bolsters your confidence and boosts your ability to be brave.

Extend Invitations"How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don’t feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone.

How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word.

You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening.These listening "planes" were first introduced by the American composer Aaron Copland (1900-1990) as they pertain to music . . . 1.tThe Sensual Plane: You’re aware of the music, but not engaged enough to have an opinion or judge it.2.tThe Expressive Plane: You become more engaged by paying attention, finding meaning beyond the music, and noticing how it makes you feel.3.tThe Musical Plane: You listen to the music with complete presence, noticing the musical elements of melody, harmony, pitch, tempo, rhythm, and form.

Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.

Without even realizing it, we magnetize people, opportunities, and outcomes. Many people continue to attract dysfunctional folks who bring trauma, drama, crisis, and negativity and then wonder why they are so miserable. Be cognizant of how you’re being because it is most certainly attracting what you’re receiving.

Even if what you’re preparing for does not happen, your efforts aren’t for naught. With preparation comes knowledge of each situation, as well as the confidence to handle every new encounter with more grace and ease than the time before.

Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, “Man, I am so sorry. There are no words to express my condolences.“Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian’s genuine embrace, he felt Tom release into his safety. Tom had been so incredibly strong for his wife and family that Brian’s powerful hug allowed him to surrender into another man’s strength. It was a memorable and powerful step towards healing. Sometimes a hug at the right time, even if spontaneous, can be the kindest thing you can do for another human being.

By your practice of active listening, everyone involved benefits because you . . .•tare more engaged and engaging;•tdemonstrate that you are interested in others and what they have to say;•tmake others feel important, respected, understood, and appreciated; •timprove your memory and retention;•taffirm to others that you are an authentic, caring, and compassionate person;make a great first and last impression

Emotionally intelligent people think before they speak and exercise discretion.

Your education is one of the greatest treasures you can ever acquire and something no one can ever take away from you.

The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .

Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .

You magnetize what you are being. You give a smile . . . you get a smile back. If you point fingers with anger, you will get anger in return. If you are obsessing about scarcity, you will continue to live in lack. If you focus on nurturing friends, you will enjoy more enriching relationships.

High fives and fist bumps have become the popular alternatives to traditional handshakes, especially among the younger generations. As a new social norm, they are used as a greeting, an approval, an acknowledgement, a celebration, and a gesture of understanding. High fives and fist bumps are also viewed as a healthier alternative to traditional handshakes because they don’t spread germs.

Presenting “Mix, Mingle & Glow” in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people.

Benefits of Being Nice •tYou set positive karma into motion.•tWhat you give is what you get back in return.•tYou are more likable.•tPeople will treat you better.•tYou will reduce personal stress.•tYou will make friends more easily.•tYou can improve someone else’s day.•tYou will have less drama in your life.•tIt takes less energy than being otherwise.•tIt makes you a more valuable team player.•tYou create a sense of emotional safety for others.•tIt can keep you physically and psychologically safe.•tYou set a positive example for others to play nicely.•tYou will build bridges of cooperation and collaboration.•tYou will improve personal and professional interactions•tLastly, being nice feels nice!

A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry.

Energy is contagious and infectious and whether it is the good kind or the bad kind—other people feel it.

Experts agree that color can stimulate emotions which evoke different responses. Simply by changing colors, you can change moods, communication, perceptions, energy, and expectations.

When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions.

Like everything else in our world, we too are energy. Each one of us is an energy being releasing our own distinctive energy signature that is perceptible to others by way of our choices, perceptions, behaviors, attitudes, and physical cues.