Quotes By Susan C Young Quotes - Page 3

What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than how you behave at your sister’s wedding. How you interact with your closest friends will be different than how you engage with your boss.

Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling accepted and welcome? Are you encouraging people to speak and engage with you through your approachability?

Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be inappropriate in any way when we hug you upon meeting, pat your back, or squeeze your arm. For us, it is an enthusiastic demonstration of friendship. However, there are many people who do NOT like to be touched—men or women. In spite of our good intentions, touching can make others feel awkward, offended, and in the worst-case scenario, violated. It is crucial to be vigilant and socially aware enough that you can read people’s cues to know when to pull back and contain yourself.

Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you make a great first impression.

As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness can have on your interactions with others and use this understanding to your advantage.

It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or apprehension involved, bravery is not even needed.

You know when you feel good and you know when you feel bad. As a result, you are experiencing and displaying a wide range of energies, aren’t you? Some bring you up, while some bring you down. Start paying attention to your unique energy.

When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.

Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to meet you and am glad you’re here.

Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings.

The way you walk, talk, stand, and carry yourself sends messages to others that can attract or repel, encourage or discourage, and impress or depress.

The way you deliver the words you say becomes your “vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you.

As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn’t always sit well with people who like to speak at a slower pace and need more time to process. What I have learned through years in this profession is that to be more effective I must adapt my pace to the comfort level of my audience. When I am speaking to academics, engineers, and doctors, I speak with a slower pace than the one which I use with sales people, customer services teams, or teenagers.

Unfortunately, unapproachable leaders create a tense environment that may prevent their people from bringing their best strengths and talents or challenges and solutions forward.

Emotionally intelligent people hold themselves accountable for their behavior, failures, decisions, and successes.

Emotion is energy in motion; therefore, different states of mind, perceptions, and feelings can all result in different electromagnetic frequencies. How can you elevate your enthusiasm and energize your life?

Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.

When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would sometimes deflate my efforts or make me surrender in laughter, changing the subject all together.

Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.

What can you do to ensure that your voice value translates into impression value?

It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking.And when people are rude to you, just remember that they are revealing who they are, not who you are. Don’t take it personally. Sometimes being silent is your best response.

Your education can be the ‘make or break’ difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master’s Degree has become the new differentiator that a Bachelor’s Degree once was.

Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more positives into your life.

It is no longer a matter of IF you have a personal brand--it is a question of “How is it working for you?” Does it best express your intentions, your uniqueness, and your service offering? Is it helping or hindering your progress and success in business?

Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.

A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism.

As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking.

Learn to leverage the Law of Cause and Effect to your advantage in positive ways!

The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:•tMake eye contact and smile.•tGreet and welcome each and every guest.•tSeek out guest contact.•tProvide immediate service recovery.•tAlways display appropriate body language.•tPreserve the “magical” guest experience.•tThank each guest and demonstrate that appreciation.

Few places are more important for dressing appropriately than the workplace, where a professional appearance is crucial.

When adversity hits, reframe the challenge and find lessons learned; acknowledge gifts that have come from the pain.

First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .•tGrowth•tCreativity•tEnterprise•tInvention•tSuccess•tSolutions•tAccomplishment•tDevelopment•tPositive Change•tTransformation

Do you yearn for loving, loyal relationships? Be that for others

To Move from Woe to Wow with an Unhappy Customer. . . Apologize•tThank your customer for raising the issue.•tApologize sincerely–never argue. •tOwn the problem, even if it is not your fault.•tShow genuine concern in your gestures, posture, and tone of voice.•tTake your customer at their word without questioning their motives or integrity.

Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.

You can re-design your life, learn a new skill, update your appearance, offer a new service, or even change your attitude.

Whether it is in the way you walk, talk, dress, or behave, your personal brand impacts how people react and respond to you. It is the essence of what makes you likable, knowable, and trustworthy. And it is what can make you memorable and sought after in the marketplace.

At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.

As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.

What Does Poor Posture Look Like?•tStiff & rigid•tSlumping •tSlouching•tHunched over•tRounded shoulders•tOverly arched back•tStumbling•tHead forwardIn sensitivity, we must be aware that many people suffer from poor posture because of physical disability, injury, health issues, heredity, obesity, or musculoskeletal construction. These descriptions are not meant to offend or judge people who are unable to change their posture.

Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners, yet in our negative world today people often neglect to extend random acts of kindness and simple acts of courtesy.

Becoming an expert not only establishes you as a leader in your field, it will make you a trusted resource that people can rely on for new and innovative ideas. In addition to raising the stakes and helping you increase your income, your expertise will serve to make a powerful first impression, which will truly help you shine and stand apart from the crowd. Having fun and meeting interesting, incredible people along the way is an added bonus!

This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.

We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.

No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothing like a genuine smile to transform your appearance and provide an instant facelift.

It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive.

Exercise and get moving to pump up your endorphins and elevate your mood. Take an adult recess.

For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.

Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t look at you and not see your nose.

Do your clothes make you feel happy, beautiful, comfortable in your skin, handsome, confident, or powerful?

To say your mindset is critical to your success is a gross understatement—it is the underpinning!

The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society. What is acceptable and normal today would never have been permitted in the past.

Emotionally intelligent people have an ability to manage stress as it happens and remain calm through chaos.

Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they’ve given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.

Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing deals, or demonstrating you are fully present and engaged, smiling is the key to your success.

To cultivate bravery and courage, avoid the bystander effect.Rather than standing on the sidelines watching other people achieve their goals, jump in with both feet and get involved.

At times, maintaining a positive attitude and outlook takes great risk, courage, toughness, and flexibility. It is not easy to stay positive in a cynical and negative world.

It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully theirs. Lending it to you in the first place was a gift of trust and assistance. Being slow to give back in return may be considered rude.

Does your appearance accurately convey the message of who you are that you are trying to get across? When trying to make an excellent first impression in business but in doubt of what to wear, dress one level up from what is expected—if it's casual, dress in business casual, etc.

Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person’s physical comfort zone can have a huge effect on the way in which you are received and perceived.