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Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.
Stan Slap
The high quality of a company’s customer experience rarely has anything to do with the high price of their product.
Stan Slap
When rewards come from an external source instead of an internal source, they’re unreliable, which means they’re dangerous if you grow to depend on them.
Stan Slap
The heart of a company’s performance is hardwired to the hearts of its managers.
Stan Slap
What managers want most from companies they stop themselves from getting.What companies want most from managers they stop them from giving.
Stan Slap
A manager’s emotional commitment is the ultimate trigger for their discretionary effort, worth more than financial, intellectual & physical commitment combined.
Stan Slap
Work/life balance is not about escaping work. It’s about living exactly the way you want to when you’re at work.
Stan Slap
Careful now: even a financially rewarding, intellectually stimulating work environment isn’t the same as living your own values.
Stan Slap
Values are deeply held personal beliefs that form your own priority code for living.
Stan Slap
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