Communication Skills Quotes - Page 9

Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will fortify your relationships in such way that you will keep your invitations coming and your options open for future opportunities.

To Move from Woe to Wow . . . Listen Attentively•tBe fully present and give your customer your full attention.•tStay calm and remain patient.•tDo not interrupt or become defensive.•tLet the customer express his or her concerns.•tNod your head and use affirming words to show that you are listening.•tRepeat back and empathize, when necessary. This confirms your understanding of the problem or question.

It's a fact. We are magnets who attract whatever we are being. When we emit positive energy, thoughts, feelings, and vibrations, we attract more positives to us. When we emit negative energy, thoughts, feelings, and vibrations, we attract more negatives.

Think of your personal and professional life—are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results?

Coordinating your gestures with someone’s subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.

When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another.

You can't solve problems until you understand the other side." –Jeffrey Manber

Many people begin their criticism with sincere praise followed by the word "but", which signals that the criticism is about to begin. This may make the listener questions the sincerity of the praise. Use "and" instead, and provide constructive advice rather than criticism. this is possibly the most effective ways to address an issue in written form without seeming false in your praise.

Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the better.

Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!

Care enough to take deliberate steps and get ready through thoughtful discipline, research, organization, and effort. It will impress others and give you the winner’s edge to live and give your best.

The first thing others see is YOU—not your resume, background, or credentials. A picture is truly worth a thousand words and how you dress is the “picture” you provide for all the world to see.

What steps can you take to prepare before meeting others to ensure that when you do show up, you are bringing your very best to the table?

Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.

Think of the times in your life when you have been deeply passionate about something. Whether it is for your family, a cause, a person, an adventure, a hobby, a career, a love for music, or even going to the beach—your passion for it helps you tap into your unique personal power to live and love your life out loud.

When your speaking style is clear, confident, and concise, your listeners will perceive you as such.

Your tone of voice is less about what you say and more about how you say it. It enhances or diminishes the language you use, how you construct your sentences, and the way your words sound. It represents the emotional expressions of your thoughts, feelings, and attitude.

There are times when eye contact can move to the dark side and become creepy, hostile, rude, or condescending. When it is overused or made for the wrong reasons, eye contact can make others feel uncomfortable and leave a terrible impression . . . •tobsessive staring•tmocking•ttoo much intensity •tinappropriate focus•taverting eyes•tobvious contempt •tgawking, ogling •tcasting the "evil eye"•tover-watching•tintimidating•tunwelcome looks•trolling the eyes

When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.

When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. “Spontaneous Susan,” “Dependable Dave,” and “Happy Helen” are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation.

When people are not passionate about their goals, everything is more of a struggle.

Self-confident people Know that obstacles are only temporary setbacks.

When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.

Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It’s no wonder that people may avoid them—the risk of rejection is too great.

An approachable person intuitively knows how to set new acquaintances at ease and create a safety net for them to be vulnerable and authentic.

How can you build credibility without grandstanding as you strive to stand apart from the crowd?

Emotionally intelligent people have the capacity to understand and express their own emotions—you are in touch with your strengths and weaknesses and realize where you might like to make improvements”.

To help get your creative juices flowing, you might look online at lists of the "best taglines ever." Their branding ideas are genius and may be just the catalyst you need to activate your awesome!

Begin by asking yourself if you are currently showing up to your life, your business, and your relationships in a way that is cultivating an extraordinary life.

By applying their observational abilities along with full appliance of their logic and creative powers, writers attempt to create mental maps to share with other people regarding what they learned, think, and believe. The writer’s vision can sway readers emotional state and in doing influence what they believe and how they behave.

It is through these facial expressions that we write and feel our life story, create lifelong social habits—through which we are received and perceived by a multitude of others. When you want to make a positive first impression, let your face know!

Once you are dressed there may be still more you can do to enhance, complement, or complete your look. Simply changing your accessories will change your entire impression.

Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have you ever been reluctant to . . . •tSay "no?"•tRequest help?•tAsk for a raise?•tStand up to a bully?•tTalk about tough topics?•tConfront a friend or spouse?•tSpeak up and share your opinion?•tBegin a conversation with a stranger?•tDeliver a presentation or speak in public?•tTalk about the “white elephant” in the room?•tBefriend people who are much different than you?•tMake sales calls because you don’t want to be rejected?•tApproach a new group of people at a networking event?•tGo to an event by yourself where you did not know anyone?Each of these scenarios can strike fear in the hearts of many because each involves risk and potential discomfort. Life holds endless circumstances with a broad and diverse range of challenge or conflict that require you to be brave.

Approachable people are “straight-up.” It is comforting to know exactly what to expect when you see them. What you see is what you get!

Love is not only one of the greatest blessings in your personal life, but when it is extended professionally, the possibilities are endless.

When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to do business with them as well?

If being brave were easy, more people would be.

Grace is an attitude of generosity toward our fellow humans. We are not easily offended and do not look to judge and label others. With a spirit of graciousness, we are amiable, benevolent, and charitable.

Demoralizing self-talk leads to a self-destructive mindset, making everything in life more difficult. Not only that, how you feel about yourself oozes out of your pores and makes a bad impression on others.

When you choose a career that is aligned with your passion, the work becomes irrelevant because anticipation and fulfillment can outweigh everything.

Why Does Mirroring Work? Scientific research suggests ‘mirroring’ techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.

Your charisma and charm can make your moments more memorable for amazing first impressions.

When we aren't curious in conversations we judge, tell, blame and even shame, often without even knowing it, which leads to conflict.

Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that change the chemistry of your brain, lifting spirits, and reducing pain. Even when it is hard to smile and you are forcing it, positive changes take place in your physiology.

Passionate people are great about discovering what lights their fire and going for it. They might be encouraged by others who share their passion, but they don’t rely on others to tell them what they need to do or how they need to do it.

These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process. As your own "CEO of Self," projecting this positive level of engagement furthers your own personal reputation and interests for healthy communication, networking, and positive first impressions. An added bonus is that YOU will receive great benefits from putting forth this type of effort. Whether it be self-esteem, new training, cooperation, experience, or a raise or bonus, the rewards are extensive and many.

It is hard to earn the respect of others when you do not respect yourself. Others may find it difficult to enjoy your company if you do not enjoy your own.

To Polish the Gold & Help Others Shine . . . Make a list of positives:Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation.

I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I’m quick to kneel beside them or pull up a chair to talk at the same height. Begin to recognize the orientation of other people and align yourself with their body position and physical needs so that you may connect on a more balanced and effective level.

Even something as simple as ending a sentence with the tone of a question mark rather than a period can diminish a person’s authority and credibility.

When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.

We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted, glazes over, or looks elsewhere. Their simple eye movement can quickly break down communications by making us feel ignored, dismissed, or rejected. For some, it may be accidental and unintentional, while for others, avoiding eye contact is on purpose.

To Polish the Gold & Help Others Shine . . . Acknowledge their achievements:Great achievements require great effort and usually come dressed as hard work. Move beyond merely recognizing the achievement and express admiration for the effort it took to get there.

A positive attitude will stimulate creative thinking and constructive problem-solving.

The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite.

If you can establish yourself in the community as a giver, those people with whom you associate yourself will extend your branding far beyond you.

ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible?

Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person’s body when standing, sitting, or walking; carriage, bearing, and stance.Gestures: moving parts of your body to express an idea, opinion, emotion, or meaning.“Poise confirms purpose. Postures portray personality. Gestures express emotions. Your poise, postures, and gestures make a powerful statement about who you are and how you feel about yourself. This dynamic trio speaks volumes about you.

Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .•tInformation overload•tDistractions•tStress/overwhelmed•tApathy/detachment•tShort attention span•tFear, worry, anxiety•tRapidly changing technology•tEntitlement•tPoor leadership•tPreoccupation•tSocial media•tInterruptions•tMultitasking•tBudget cuts•tExhaustion•tBoredom•tConflict•tSocial insecurity•tLack of longevityThese challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions.

Do you see dignity & grace as a state of emotional and spiritual being or a physical projection of courage and class? Perhaps they describe both.