Communication Skills Quotes - Page 4

What can you do to ensure that your voice value translates into impression value?

It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking.And when people are rude to you, just remember that they are revealing who they are, not who you are. Don’t take it personally. Sometimes being silent is your best response.

Identify confident people whom you admire and respect and notice what they do differently to project such confidence. Learn by observing role models.

Your education can be the ‘make or break’ difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master’s Degree has become the new differentiator that a Bachelor’s Degree once was.

People who exude genuine charm & charisma seem to possess a heightened sensitivity to the feelings of others—delivering gentle manners, gracious compliments, and sincere interest.

Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more positives into your life.

It is no longer a matter of IF you have a personal brand--it is a question of “How is it working for you?” Does it best express your intentions, your uniqueness, and your service offering? Is it helping or hindering your progress and success in business?

The biggest communication problem is we do not listen to understand. We listen to reply.

Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.

A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism.

As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking.

Learn to leverage the Law of Cause and Effect to your advantage in positive ways!

The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:•tMake eye contact and smile.•tGreet and welcome each and every guest.•tSeek out guest contact.•tProvide immediate service recovery.•tAlways display appropriate body language.•tPreserve the “magical” guest experience.•tThank each guest and demonstrate that appreciation.

Few places are more important for dressing appropriately than the workplace, where a professional appearance is crucial.

Wouldn’t you rather have the respect of your friends and colleagues than succumb to pressure to do and say things that are out of character in order to feel accepted? You can overcome this habit simply by learning to say “no.

I can . . . I can't. How do you speak to yourself? Do you ever feel as though you have an angel on one shoulder and a devil on the other? And they continually argue over your self-worth, competence, and personal value? Which one usually wins the debate?

People who are adept in healthy self-expression exercise front-end consideration before speaking.

When adversity hits, reframe the challenge and find lessons learned; acknowledge gifts that have come from the pain.

When they are authentically engaged, their positive impressions create memorable moments and leave a lasting impact. Physical beauty becomes irrelevant because their exuberance and engagement bring out the beauty in you.

First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .•tGrowth•tCreativity•tEnterprise•tInvention•tSuccess•tSolutions•tAccomplishment•tDevelopment•tPositive Change•tTransformation

Do you yearn for loving, loyal relationships? Be that for others

To Move from Woe to Wow with an Unhappy Customer. . . Apologize•tThank your customer for raising the issue.•tApologize sincerely–never argue. •tOwn the problem, even if it is not your fault.•tShow genuine concern in your gestures, posture, and tone of voice.•tTake your customer at their word without questioning their motives or integrity.

Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.

You can re-design your life, learn a new skill, update your appearance, offer a new service, or even change your attitude.

Whether it is in the way you walk, talk, dress, or behave, your personal brand impacts how people react and respond to you. It is the essence of what makes you likable, knowable, and trustworthy. And it is what can make you memorable and sought after in the marketplace.

At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.

As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.

What Does Poor Posture Look Like?•tStiff & rigid•tSlumping •tSlouching•tHunched over•tRounded shoulders•tOverly arched back•tStumbling•tHead forwardIn sensitivity, we must be aware that many people suffer from poor posture because of physical disability, injury, health issues, heredity, obesity, or musculoskeletal construction. These descriptions are not meant to offend or judge people who are unable to change their posture.

Self-confident people are proud of their accomplishments, but can remain humble without bragging.

Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners, yet in our negative world today people often neglect to extend random acts of kindness and simple acts of courtesy.

For others to be generous it requires that a person accept their generosity for the cycle to be completed.

Becoming an expert not only establishes you as a leader in your field, it will make you a trusted resource that people can rely on for new and innovative ideas. In addition to raising the stakes and helping you increase your income, your expertise will serve to make a powerful first impression, which will truly help you shine and stand apart from the crowd. Having fun and meeting interesting, incredible people along the way is an added bonus!

This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.

In spite of the circumstance, a person who abides in dignity and grace will use the lessons learned as ballast for their ship as they sail through stormy waters—taking the wisdom gained from life and using it to anchor their confidence.

We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.

No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothing like a genuine smile to transform your appearance and provide an instant facelift.

It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive.

Exercise and get moving to pump up your endorphins and elevate your mood. Take an adult recess.

For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.

The focus should be on becoming a strong andinfluential personality – cultivate compelling communication skills, focus on building trust and learn how to expand and leverage your professional network.

Yes, learning curves can be painful, exhausting, trying, scary, and intimidating. How did you learn to ride a bike? One pedal, one balance, one turn, and one step at a time.

Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t look at you and not see your nose.

Do your clothes make you feel happy, beautiful, comfortable in your skin, handsome, confident, or powerful?

To say your mindset is critical to your success is a gross understatement—it is the underpinning!

Take deliberate steps to retrain your brain and turn your inner critic into an enthusiastic, devoted fan.

The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society. What is acceptable and normal today would never have been permitted in the past.

Emotionally intelligent people have an ability to manage stress as it happens and remain calm through chaos.

Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they’ve given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.

Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing deals, or demonstrating you are fully present and engaged, smiling is the key to your success.

To cultivate bravery and courage, avoid the bystander effect.Rather than standing on the sidelines watching other people achieve their goals, jump in with both feet and get involved.

At times, maintaining a positive attitude and outlook takes great risk, courage, toughness, and flexibility. It is not easy to stay positive in a cynical and negative world.

It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully theirs. Lending it to you in the first place was a gift of trust and assistance. Being slow to give back in return may be considered rude.

Does your appearance accurately convey the message of who you are that you are trying to get across? When trying to make an excellent first impression in business but in doubt of what to wear, dress one level up from what is expected—if it's casual, dress in business casual, etc.

If you want to appear more confident—speak slowly, articulately, clearly, and deliberately. Communicating with clarity will not only help you build more confidence in yourself, but it will inspire respect from others.

Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person’s physical comfort zone can have a huge effect on the way in which you are received and perceived.

Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.

Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance.

Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?

Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.

How you accessorize your wardrobe can transform the plainest outfit into a dazzling, unforgettable impression. It can be the mark of your own unique style, an extra splash of fashion, or an expression of your mood.