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Communication Skills Quotes - Page 10

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Strive to be daring and brave rather than reluctant or afraid.
Susan C.Young
Sharing your passion with others will not only enlighten them to your dedication and commitment, it can enable you to garner their participation, collaboration, cooperation, and endorsement.
Susan C.Young
Mix•tBe situationally aware and pay attention to the people in the room. •tIntroduce guests or help strike up a conversation. •tBe the one who takes the initiative and makes and effort to “work the room.”•tMake eye contact and acknowledge others with a smile and friendly gestures.•tGreet people as they arrive, even if it is not your expected role.•tSpot the people who may be first timers or guests and help them feel more welcomed and embraced.
Susan C.Young
See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide range of emotions so that you can see what other people are seeing. Video tape yourself and watch your movements and your expressions. You can pick up on clues to what you need to fix and where you could improve your presentation.
Susan C.Young
Cheri Davis is a fun, energetic, positive, and beautiful friend. We both share a vibrant and positive energy which is a rare and wonderful quality. No matter what is going on in the world, we have a magic ability to energize each other and make the day better simply by speaking. She once said to me, “Susan, our low is most people's high.” Indeed. We will not always match the energies of others, and when theirs is lower than ours, that can be a very good thing!
Susan C.Young
You wear your attitude. It is highly visible to every person you meet and shows up in the way act, live, and love.
Susan C.Young
The voice of the inner critic is mean, unforgiving, punishing, and downright hurtful. When you allow it to run roughshod over your happiness and emotional well-being, it can wreak havoc on your peace of mind and leave you feeling anxious, fearful, and depleted.
Susan C.Young
Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!
Susan C.Young
Just because you don't know how to do something now does not mean you can't learn how to do it later.
Susan C.Young
It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person carries within themselves an elegant air of dignity and grace. Their personal brand is polished and purposeful.
Susan C.Young
To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate.
Susan C.Young
I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.
Susan C.Young
Without a second look, your habits and hygiene reflect a lot about you—your thoughts, values, beliefs, priorities, self-esteem, self-respect, confidence, and every other category covered in this book that influence how people perceive you.
Susan C.Young
Your mindset buffet is filled with possibilities that can feed your heart, mind, and soul if you will simply serve yourself and go for it! Choose wisely, my friends, choose wisely.
Susan C.Young
Simply by living life you will gain new experiences that are uniquely your own. Your vantage points along your journey will help you form your perceptions, grow your influence, and ground you in a wisdom which can only be gained from having been there and having done it.
Susan C.Young
Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right?
Susan C.Young
Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?
Susan C.Young
Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.
Susan C.Young
Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.
Susan C.Young
All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel genuine, non-threatening, and are emotionally consistent with the relationship they share with the "hugee.
Susan C.Young
Knowledge imparts a sense of authority. It will help you stand out and give you an edge over your competition.
Susan C.Young
Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.
Susan C.Young
While developing a healthy self-esteem is a lifetime learning process, you can take daily steps to enjoy a confident sense of well-being beginning tody.
Susan C.Young
Being prepared prevents us from getting tripped up by unexpected glitches and surprises.
Susan C.Young
Confidence is silent, humble self-assurance. Moving one step past a healthy self-esteem, confidence projects an air of authority, trust, and respect—a commanding, respected presence.
Susan C.Young
What we often forget is that most everyone else has dealt with the same struggles and uncertainties. You get to pick your response when this doubt creeps in. Will you allow it to undermine your confidence, or instead, choose to look at it objectively?
Susan C.Young
Living in the age of the Internet and being a part of the information generation, we have unlimited access to an unprecedented wealth of knowledge and learning. We have no excuse to show up to an appointment, a sales call, a date, or an important meeting without learning everything we can to tip the odds in our favor.
Susan C.Young
Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides each of us with comfort zones for social engagement and interaction.
Susan C.Young
Surround yourself with positive people who ignite your energy and spirit.
Susan C.Young
People who cast a negative energy can make us feel doubtful, devalued, and disrespected. In response, we contract and are left cold as our awesome energy evaporates in their shadow. Downward emotional spirals ensue.
Susan C.Young
As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport—he sees that you like him, he likes that you like him, and he reciprocates by liking you back.
Susan C.Young
When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking—cooking, cleaning, running the laundry, answering the phone, and attempting to listen to what he had to say.
Susan C.Young
Palm Reading 101•tPalm Up— Conveys openness, service, humility, and sympathy.•tPalm Down—Demonstrates authority, superiority, and control.•tPalm Vertical—Shows you are meeting on equal terms with a mutually respectful greeting.•tPalm Wet, Cold, or Clammy—Ick! The "dead fish" is creepy. Make your hands warm and dry before reaching out to touch someone, please! It can also be conveyed as being nervous or over-excited.•tPalm Perfect—This is my favorite. Better known as the "hand hug." While you are shaking hands with your right hand, place your left hand on top, wrapping both people in warmth and trust. This two-handed shake illustrates affection, caring, or concern, especially when you then reach up to grasp their arm or shoulder.
Susan C.Young
Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses into what they will find inside.
Susan C.Young
Don't you love meeting an approachable person? They roll out the proverbial “welcome mat.” Their energy and engaging openness make us feel safe. They project the messages, “I'm so glad to meet you. I like you. Tell me more about you. I'm so glad that you're here,” without even saying a word.
Susan C.Young
Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.
Susan C.Young
People with the gift of charm exude a delightful demeanor—an attractive likability that enwraps you in their warmth.
Susan C.Young
And as is often the case, the people who would benefit the most from reading a book like this are the ones least likely to buy and read it. For you, however, this chapter will serve as a sterling reminder to make your manners shine.
Susan C.Young
The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe.
Susan C.Young
If you wouldn’t want to hang out with someone who was constantly bashing you with a barrage of belittling insults, why would you allow them to live in your head?
Susan C.Young
As you jump new hurdles, you gain greater confidence. Confidence can be achieved like any other practiced skill.
Susan C.Young
Guard your energy by setting boundaries, just saying 'no," and limiting your interactions with people who drain you. The measure—how do they make you feel?
Susan C.Young
Dignity impacts the quality of your external world in your relationships, communications, and interactions.
Susan C.Young
Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although you may already know what it takes to bridge the gap, simply knowing what to do is not enough.
Susan C.Young
Since your habits and hygiene will all help you feel great, look great, and improve the quality of your life, isn’t it worth your effort to make them a part of your reality?
Susan C.Young
A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and fingers. Try using it strategically in formal environments or workplaces to show confidence and consideration.
Susan C.Young
A positive attitude feels a heck of a lot better than a negative one.
Susan C.Young
There are differing opinions as to whether charisma and charm are innate qualities which we are born with or learned personality styles. I believe it is a combination of both. Young children demonstrate a propensity for this enthusiasm. However, smart adults realize that they can get further in life when they develop these special traits.
Susan C.Young
Poor habits can invalidate your credibility and undermine your success in all areas.
Susan C.Young
Take your place among experienced professionals by focusing on ways to learn, grow, and succeed.
Susan C.Young
For some, putting in the time or work to be prepared and live deliberately is natural. For others? It’s work. However, as in the words of Thomas Jefferson, "If you want something you have never had, you must be willing to do something you have never done.
Susan C.Young
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
Susan C.Young
Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being mindful (aware and attentive) will enable you to respond more appropriately.
Susan C.Young
Grounded by healthy self-esteem and personal self-worth, this admirable character quality can inspire awe and reverence.
Susan C.Young
A positive attitude will help fortify your courage to build unshakable confidence and self-esteem.
Susan C.Young
Emotional intelligence marks one’s ability to perceive, understand, control, and evaluate his or her emotions.
Susan C.Young
Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? •tOur minds are racing ahead and preparing for the next thing we are going to say.•tWe are preoccupied with other thoughts, priorities, and distractions.•tOur subconscious filters are thumbing through our database of memories, judgments, experiences, perspectives, and opinions to frame how we are going to interpret what we think someone is saying.
Susan C.Young
It is unimpressive to not hold a door open for the next person coming through. After a satisfying workout at my gym, I was walking behind a man who was exiting at the same time. He was only about two feet in front of me. As he walked through the door, he let it close behind him, almost hitting me in the face. Was he being intentionally rude? Was he preoccupied and focused on other things? No matter whether an offender is being a jerk intentionally, or is simply oblivious to how his behavior is affecting others, rude behavior instantly makes a negative impression. Be aware!
Susan C.Young
In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity.
Susan C.Young
Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way.
Susan C.Young
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