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As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward.
Susan C.Young
Be in the Now Moment—don’t squander your energy on a past you can’t change or a future which has not yet happened.
Susan C.Young
The most attractive thing about you should have less to do with your face or body and more to do with your attitude and how you treat people.
Germany Kent
At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense about whom to approach and of whom to be wary. I'm drawn to people with positive energy. I would rather be lifted up than pulled down. Wouldn’t you?
Susan C.Young
Dance resides within us all. Some find it when joy conquers sorrow, others express it through celebration of movements; and then there are those... whose existence is dance,
Shah Asad Rizvi
How we feel with someone—if they improve our mood or cause our heart to sink—can determine the health of the relationship. How do you feel around them? It's a simple measurement tool.
Susan C.Young
We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that we will want to learn more, do business with them, or pursue a meaningful interaction.
Susan C.Young
Your energy naturally produces a physical presence. I can see a person from across a crowded room and feel his or her energy. Before I've ever met them or shared the same space, I will pick up their vibe to know if she is someone I would like to know or if she is better to avoid.
Susan C.Young
In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person’s “space” as well as your own.Intimate Zone (less than 2’) —This zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, hugging, standing side by side, and engaging in private conversations is common and encouraged. When an interloper violates this personal space, great discomfort and awkwardness can be created. What to do? Take a step back or sideways.Personal Zone (2’-4’) —This is the distance for interaction with good friends, family, social gatherings, or parties. It's an easy and relaxed space for talking, shaking hands, gesturing, laughing and making faces. Social Zone (4’-12') —This zone seems to be an appropriate distance for casual friends, colleagues, and acquaintances to interact. It is the comfortable distance we maintain while interacting or addressing large groups of people.Public Zone (over 12’) —This is the distance we keep from strangers or persons with little acquaintance. It provides the greatest distance between people. This is a safe space that still allows us to experience community and belonging with new people.
Susan C.Young
We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of how and where you use certain gestures to assure you maintain your professionalism and positive impressions.
Susan C.Young
Let your personality be your profit and not your punishment.
Amit Kalantri
Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.
Susan C.Young
communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes
Susan C.Young
Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person’s native language to communicate and connect with comfort. By doing this, you are extending a considerate courtesy to meet them where they are, thus removing barriers and improving engagement.
Susan C.Young
Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you more difficult to read and harder to get to know.
Susan C.Young
Use positive affirmations to shift your mindset and re-train your brain for positivity.
Susan C.Young
Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations.
Susan C.Young
When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that people mirror your irritability? When someone yawns around you, do automatically do the same? When you hear someone celebrating, do you feel inclined to join in and celebrate too? Your responses are not forced, but instinctual and empathetic.
Susan C.Young
You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you!
Susan C.Young
The utmost form of respect is to give sincerely of your presence.
Mollie Marti
What saps your energy and drains your strength? If it makes you feel bad on the inside, it will make those around you feel bad too! Don’t be the energy vampire whom people want to avoid.
Susan C.Young
In her book, Ask Outrageously! my friend Linda Swindling suggests to “Mimic the body language of the most powerful people you know. They stand up straight, make appropriate eye contact, and use gestures to convey their points. Look at their feet. Usually they are placed about shoulder-width apart. They have an open stance. They smile and nod when they agree.”Begin paying attention to the poise, postures, and gestures of the people whom you admire and respect the most. How do they carry themselves to project excellence? Adapting their behaviors may serve you well to enhance and improve your body language.
Susan C.Young
Gestures and the Signals They Send•tRubbing your face, palms, and neck may signify anxiety and stress.•tArms crossed with clenched fists may signify hostility, anger, and impatience.•tArms crossed with each hand gripping other arm may signify insecurity and self-doubt.•tArms crossed with thumbs up may signify interest and engagement.•tOr my favorite—arms crossed may signify that you are simply cold!•tFidgeting and squirming may signify that you are lying, afraid of being found out, insecure, or uncomfortable.•tStanding with your hands behind your back may signify power and superiority.
Susan C.Young
9 Reasons Why Improving Your Posture is ImportantBy projecting strength and excellence in your physical presence, you will. . . 1.tLook better and feel better.2.tAppear, and be, more fit and healthy.3.tPowerfully influence your mindset.4.tAppear more confident, self-assured, and competent.5.tCarry yourself with more purpose and intention.6.tBreathe deeper and get more oxygen in your body, which will improve your energy and health.7.tReduce or prevent back pain and muscle tension.8.tImprove productivity by energizing your physiology.9.tMake a significantly more positive impression.
Susan C.Young
Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile to create a first impression with positive impact.
Susan C.Young
We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy, bring you joy, deepen your understanding, and make you feel wonderful. These things enlarge and grow with positive energy, don’t they? The opposite is true as well; negative things make us feel stressed, sad, angry, or overwhelmed. They leave us feeling depleted and contracted.
Susan C.Young
Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction, build rapport, and win friends.
Susan C.Young
To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action.
Susan C.Young
The Broaden-and-Build Theory in Positive Psychology suggests that positive emotions initiate upward spirals of positivity which contribute to our optimal well-being. It is no wonder positive people are more likely to make a positive impact!
Susan C.Young
The difference between a positive attitude and a negative attitude can be measured by its level of energy, both inwardly and outwardly.
Susan C.Young
Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling accepted and welcome? Are you encouraging people to speak and engage with you through your approachability?
Susan C.Young
Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be inappropriate in any way when we hug you upon meeting, pat your back, or squeeze your arm. For us, it is an enthusiastic demonstration of friendship. However, there are many people who do NOT like to be touched—men or women. In spite of our good intentions, touching can make others feel awkward, offended, and in the worst-case scenario, violated. It is crucial to be vigilant and socially aware enough that you can read people’s cues to know when to pull back and contain yourself.
Susan C.Young
Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you make a great first impression.
Susan C.Young
As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness can have on your interactions with others and use this understanding to your advantage.
Susan C.Young
You know when you feel good and you know when you feel bad. As a result, you are experiencing and displaying a wide range of energies, aren’t you? Some bring you up, while some bring you down. Start paying attention to your unique energy.
Susan C.Young
Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to meet you and am glad you’re here.
Susan C.Young
The way you walk, talk, stand, and carry yourself sends messages to others that can attract or repel, encourage or discourage, and impress or depress.
Susan C.Young
His chief form of entertainment was reading. The last moments he was in a cabin were usually spent scanning bookshelves and nightstands. The life inside a book always felt welcoming to Knight. It pressed no demands on him, while the world of actual human interactions was so complex. Conversations between people can move like tennis games, swift and unpredictable. There are constant subtle visual and verbal cues, there's innuendo, sarcasm, body language, tone. Everyone occasionally fumbles an encounter, a victim of social clumsiness. It's part of being human.To Knight, it all felt impossible. His engagement with the written word might have been the closest he could come to genuine human encounters. The stretch of days between thieving raids allowed him to tumble into the pages, and if he felt transported he could float in bookworld, undisturbed, for as long as he pleased.
Michael Finkel
Unfortunately, unapproachable leaders create a tense environment that may prevent their people from bringing their best strengths and talents or challenges and solutions forward.
Susan C.Young
Emotion is energy in motion; therefore, different states of mind, perceptions, and feelings can all result in different electromagnetic frequencies. How can you elevate your enthusiasm and energize your life?
Susan C.Young
Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.
Susan C.Young
When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would sometimes deflate my efforts or make me surrender in laughter, changing the subject all together.
Susan C.Young
Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.
Susan C.Young
Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more positives into your life.
Susan C.Young
Eyes speak the best of the body language.
Pushpa Rana
As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking.
Susan C.Young
Don’t pass my voice, what I said about! If you want to-pack the expression, the context and even the body language with it. Misunderstandings are like by-product of mishandling the whole transportation of what was said.
Praveen Chenna
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:•tMake eye contact and smile.•tGreet and welcome each and every guest.•tSeek out guest contact.•tProvide immediate service recovery.•tAlways display appropriate body language.•tPreserve the “magical” guest experience.•tThank each guest and demonstrate that appreciation.
Susan C.Young
At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.
Susan C.Young
What Does Poor Posture Look Like?•tStiff & rigid•tSlumping •tSlouching•tHunched over•tRounded shoulders•tOverly arched back•tStumbling•tHead forwardIn sensitivity, we must be aware that many people suffer from poor posture because of physical disability, injury, health issues, heredity, obesity, or musculoskeletal construction. These descriptions are not meant to offend or judge people who are unable to change their posture.
Susan C.Young
Music does not need language of words for it has movements of dance to do its translation.
Shah Asad Rizvi
No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothing like a genuine smile to transform your appearance and provide an instant facelift.
Susan C.Young
Simply minding one's own business is more offensive than being intrusive. Without ever saying a word one can make a person feel less-than.
Criss Jami
Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they’ve given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.
Susan C.Young
Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing deals, or demonstrating you are fully present and engaged, smiling is the key to your success.
Susan C.Young
Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person’s physical comfort zone can have a huge effect on the way in which you are received and perceived.
Susan C.Young
A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable.
Susan C.Young
ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as a leader or try to stay invisible? Do you walk with purpose and intention or doubt and trepidation? Do you look vibrant and energetic, or stressed out and overwhelmed?
Susan C.Young
Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a “hand hug.” This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved.
Susan C.Young
We live in a universe made up of energy. The energy that binds, as it whirls and swirls physical atoms, exists at varying levels of vibration and frequency.
Susan C.Young
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