Kent Alan Robinson Quotes

If you don't know the answer to a question, don't guess, don't speculate, don't hypothesize, don't make a joke it by email, tweet, conference call, or at a press conference...Somehow, eventually, the electronic communication surrounding a situation will be made public and clarify and clarify what actually transpired.

People act in ways to maximize their self-interest within a company, so create incentives that align employee's objectives with the organization's mission statement. Reward compliance with core values as much as profitability, especially in the face of competitive pressures.

EWI: Emailing While Intoxicated

Most people do not see their words as power.

Electronic communication has transmuted conversations into durable and accessible records. Revisionist history has gone the way of the phone booth.

A single employee, with one message, can succinctly capture the essence of a corporation the same way an iconic photograph captures a moment. Unfortunately, it is usually the negative massages that are published or used in lawsuits.

...with electronic communication, what one writes in a moment, eternity will not erase.

Emails are viewed as an essential historical record of an organization. A record that cannot be expunged must be created with care or not created at all.