Here, then, are some ways we can try to prevent mistakes. We can foster the ability to listen to each other and the freedom to speak our minds. We can create open and transparent environments instead of cultures of secrecy and concealment. And we can permit and encourage everyone, not just a powerful inner circle, to speak up when they see the potential for error.These measures might be a prescription for identifying and eliminating mistakes, but they sound like something else: a prescription for democracy. That’s not an accident. Although we don’t normally think of it in these terms, democratic governance represents another method—this time a political rather than an industrial or personal one—for accepting the existence of error and trying to curtail its more dangerous incarnations.

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