Susan C.Young Quotes - Page 4

When an employee, a team, or a company is passionate about their products and services, I am more inclined to bring them my business. Aren’t you?

The way you deliver the words you say becomes your “vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you.

As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn’t always sit well with people who like to speak at a slower pace and need more time to process. What I have learned through years in this profession is that to be more effective I must adapt my pace to the comfort level of my audience. When I am speaking to academics, engineers, and doctors, I speak with a slower pace than the one which I use with sales people, customer services teams, or teenagers.

When you take the high road to living a virtuous life, you are fortified by knowing that regardless of what life throws your way or what storms may rage, you are grounded in goodness. In this, you secure not only your own integrity, but you secure it in the eyes others.

With awareness and practice, even the most awkward people can learn how to be both fluid and purposeful in their bearing.

We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to contribute.

Unfortunately, unapproachable leaders create a tense environment that may prevent their people from bringing their best strengths and talents or challenges and solutions forward.

Emotionally intelligent people hold themselves accountable for their behavior, failures, decisions, and successes.

Dignity is an inherent value and human virtue which represents the best of mankind.

Emotion is energy in motion; therefore, different states of mind, perceptions, and feelings can all result in different electromagnetic frequencies. How can you elevate your enthusiasm and energize your life?

Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.

When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would sometimes deflate my efforts or make me surrender in laughter, changing the subject all together.

Are there things in your life that could use a face lift? What neglected treasures could be given new life by restoring them to their former glory? When you renovate and restore, you show respect for what was and bring it back to a state of beauty, usefulness, value, or vigor.

Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.

What can you do to ensure that your voice value translates into impression value?

It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking.And when people are rude to you, just remember that they are revealing who they are, not who you are. Don’t take it personally. Sometimes being silent is your best response.

Identify confident people whom you admire and respect and notice what they do differently to project such confidence. Learn by observing role models.

Not everyone is always going to like you. What impresses one person may turn another away. To thine own self be true.

Your education can be the ‘make or break’ difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master’s Degree has become the new differentiator that a Bachelor’s Degree once was.

People who exude genuine charm & charisma seem to possess a heightened sensitivity to the feelings of others—delivering gentle manners, gracious compliments, and sincere interest.

Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more positives into your life.

When you care deeply about someone or something, repairs are worth your investment of time, energy, effort, heart, and resources. Whether it is to repair a broken trust or a damaged relationship, take the initiative to make it right and make it better.

Interestingly, being yourself allows others to be themselves. Even with crazy imperfections, being a bona fide genuine person is the best any of us can be—messy flaws and all!

Many people associate resolutions with failure because they’ve broken promises to themselves so many times before. They don’t want to fail again, and as a result, they avoid setting goals. For the wise people who do set resolutions, research has shown you are ten times more likely to improve your life when you do. What are you willing to do to make your dreams come true?

It is no longer a matter of IF you have a personal brand--it is a question of “How is it working for you?” Does it best express your intentions, your uniqueness, and your service offering? Is it helping or hindering your progress and success in business?

A diamond’s creation requires immense pressure and intense temperatures to reach its highest potential. Without enduring the adversity and pressure of its environment, the diamond would never become the treasure it was meant to be. May the changes you grow through bring incredible value in helping you forge a remarkable and multi-faceted life.

It’s one thing to set a goal. It’s another, however, when you get so caught up in the details that you neglect to review your progress. Reevaluation enables you to improve your aim to ensure you hit your target.

Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.

A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism.

As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking.

Learn to leverage the Law of Cause and Effect to your advantage in positive ways!

The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:•tMake eye contact and smile.•tGreet and welcome each and every guest.•tSeek out guest contact.•tProvide immediate service recovery.•tAlways display appropriate body language.•tPreserve the “magical” guest experience.•tThank each guest and demonstrate that appreciation.

Few places are more important for dressing appropriately than the workplace, where a professional appearance is crucial.

Wouldn’t you rather have the respect of your friends and colleagues than succumb to pressure to do and say things that are out of character in order to feel accepted? You can overcome this habit simply by learning to say “no.

Authenticity respects the ebb and flow between positive and negative. The people who really know you will understand that you are not always going to be in a happy place and an occasional bad mood is acceptable.

I can . . . I can't. How do you speak to yourself? Do you ever feel as though you have an angel on one shoulder and a devil on the other? And they continually argue over your self-worth, competence, and personal value? Which one usually wins the debate?

When you reassess where you are and what you’ve done, new factors may come to light to help you make more informed choices moving forward. Whether your assessment encourages you to rest happily on your laurels or change directions, reassessment is incredibly valuable.

When adversity hits, reframe the challenge and find lessons learned; acknowledge gifts that have come from the pain.

Have you ever known a person who was highly intelligent, yet their lack of character destroyed your impression of them? Even though they may have been accomplished, articulate, and knowledgeable, their words became impotent and irrelevant.

When they are authentically engaged, their positive impressions create memorable moments and leave a lasting impact. Physical beauty becomes irrelevant because their exuberance and engagement bring out the beauty in you.

First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .•tGrowth•tCreativity•tEnterprise•tInvention•tSuccess•tSolutions•tAccomplishment•tDevelopment•tPositive Change•tTransformation

Do you yearn for loving, loyal relationships? Be that for others

Re is a prefix, which when used in front of a word, changes its meaning to convey a fresh beginning, a do-over, a repeat, a shift in perspective, or an opportunity to create something new. When you add the prefix Re, you are activating the power of the word to head in a new direction to build momentum for positive change and transformation.

To Move from Woe to Wow with an Unhappy Customer. . . Apologize•tThank your customer for raising the issue.•tApologize sincerely–never argue. •tOwn the problem, even if it is not your fault.•tShow genuine concern in your gestures, posture, and tone of voice.•tTake your customer at their word without questioning their motives or integrity.

Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.

Reconsideration creates a great opportunity for you to contemplate a previous decision, opinion, action, behavior, or position. “Second-guessing” can at times be very helpful. Have you ever felt strongly about something, but when you reconsidered new information which came to light you changed your position?

You can re-design your life, learn a new skill, update your appearance, offer a new service, or even change your attitude.

Whether it is in the way you walk, talk, dress, or behave, your personal brand impacts how people react and respond to you. It is the essence of what makes you likable, knowable, and trustworthy. And it is what can make you memorable and sought after in the marketplace.

Think of a time when you felt happy, healthy, powerful, energetic, strong, confident, or serene. Step back into that memory and remember what it felt like. Breathe it, feel it, and recreate it. If you are ever in a place where change has disrupted your flow or shifted your foundation, you can use your memories to reground you. Bring these positive emotions forward to change your state and get yourself unstuck.

At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.

As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.

What Does Poor Posture Look Like?•tStiff & rigid•tSlumping •tSlouching•tHunched over•tRounded shoulders•tOverly arched back•tStumbling•tHead forwardIn sensitivity, we must be aware that many people suffer from poor posture because of physical disability, injury, health issues, heredity, obesity, or musculoskeletal construction. These descriptions are not meant to offend or judge people who are unable to change their posture.

Self-confident people are proud of their accomplishments, but can remain humble without bragging.

Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners, yet in our negative world today people often neglect to extend random acts of kindness and simple acts of courtesy.

For others to be generous it requires that a person accept their generosity for the cycle to be completed.

Becoming an expert not only establishes you as a leader in your field, it will make you a trusted resource that people can rely on for new and innovative ideas. In addition to raising the stakes and helping you increase your income, your expertise will serve to make a powerful first impression, which will truly help you shine and stand apart from the crowd. Having fun and meeting interesting, incredible people along the way is an added bonus!

This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.

In spite of the circumstance, a person who abides in dignity and grace will use the lessons learned as ballast for their ship as they sail through stormy waters—taking the wisdom gained from life and using it to anchor their confidence.

Although you may not be able to physically rewind your experiences, a visual rewind may reveal aspects which you may have missed the first time around. By mentally rewinding scenarios for your life, relationships, experiences, and behavior, you can look back with focused attention to see things more objectively.

We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.