Susan C.Young Quotes

Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave were easy, more people would be. Just try it!

I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.Persistently Exceed All Customer Expectations

10 Conversation Bridge Builders1.tSimply say hello with a smile.2.tAsk them what they love about their work.3.tAsk natural questions out of genuine curiosity. 4.tGet a person talking about what’s important to them.5.tCompliment something positive which you’ve noticed.6.tEngage them with questions which are easy to answer. 7.tIntroduce them to someone whom you think they’ll enjoy meeting.8.tAsk them if they have any trips or vacations planned.9.tLook for something you may have in common so that the conversation begins with shared interests.10.tThink of questions that begin with how, what, when, why and where.

Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend—or accomplish exactly the opposite.

Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you.” And without missing a beat, I next asked, “Can I be your friend?” They were so impressed by my sincere request, they kindly opened their circle and invited me in.

Ernest Hemingway was a champion of the common man. He once said, “There is nothing noble in being superior to your fellow man. True nobility is being superior to your former self.

Have you ever experienced a shattering in your own personal life? Where death, divorce, financial loss, failure, or disaster changed your world to such an extent that you weren’t sure how to rebuild again? Clearing the debris from the aftermath is a great first step. It enables you to start with a clean slate so you can rebuild exactly what you desire. Where can you begin?

Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful.

Be on time! If you have a 15-minute appointment—keep it at fifteen minutes unless there is mutual agreement to continue.

Just as your body has self-regulating mechanisms, like perspiring to cool you down and shivering to warm you up, you can regulate your emotions according to the circumstances. You can abstain from over-reacting, and you know how to set boundaries and how to say "no.

As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward.

Many people go through life complaining, whining, and obsessing so much about what they don’t have that they are doing exactly what it takes to block it.

If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful place to be.However, if you are like most of us, staying stuck in your status quo may prevent you from striving, thriving, and growing in your relationship possibilities.

Be in the Now Moment—don’t squander your energy on a past you can’t change or a future which has not yet happened.

Just because you may not feel confident about doing something now does not mean you will not master it later with ease.

Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The first step in conquering our fears is to identify and confront them. Among the most common are:•tFailure•tSuccess•tBeing rejected•tLooking stupid•tFinancial insecurity•tFalling on your face•tBeing vulnerable•tAppearing weak or unhealthy•tExposing your secrets•tBeing alone or unloved•tUpsetting the status quo•tDisappointing others

Your internal thoughts determine your outer world.

Strive to be optimistic rather than pessimistic— forgiving rather than a grudge holder.

When a person exudes passion, it is evident that they love what they are doing. Their passion projects an aura of confidence and decisiveness.

Love is one of our most profound emotions and enduring qualities for living a life that matters.

Would you like to feel a calm confidence when you walk into a room full of strangers, knowing that you can start new a conversation with anyone?

Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits.

At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense about whom to approach and of whom to be wary. I'm drawn to people with positive energy. I would rather be lifted up than pulled down. Wouldn’t you?

Passion is not just about the object of your focus or desires—it is the compelling emotion, fulfillment, and intense enthusiasm that it engenders.

Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.

When we don’t qualify, it may be the perfect time to ask, “Do I really want it?” If you’re dedicated to making it happen, the only way you can fail is to stop trying. Be creative. Be constructive. Re-qualify. Never give up if it is for something you deeply, passionately, and enthusiastically desire

How we feel with someone—if they improve our mood or cause our heart to sink—can determine the health of the relationship. How do you feel around them? It's a simple measurement tool.

Your attitude is the one thing in this world you have complete control over. You have full command. As empowering as that truth can be, there are some days we let down and give in to a bad attitude.

By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.

Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto.

We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that we will want to learn more, do business with them, or pursue a meaningful interaction.

Your energy naturally produces a physical presence. I can see a person from across a crowded room and feel his or her energy. Before I've ever met them or shared the same space, I will pick up their vibe to know if she is someone I would like to know or if she is better to avoid.

When you feel great about you, personal qualities radiate that make you more attractive and compelling to others.

Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn’t require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don’t give up. And if your ship still doesn’t come in—swim out to it!

In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person’s “space” as well as your own.Intimate Zone (less than 2’) —This zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, hugging, standing side by side, and engaging in private conversations is common and encouraged. When an interloper violates this personal space, great discomfort and awkwardness can be created. What to do? Take a step back or sideways.Personal Zone (2’-4’) —This is the distance for interaction with good friends, family, social gatherings, or parties. It's an easy and relaxed space for talking, shaking hands, gesturing, laughing and making faces. Social Zone (4’-12') —This zone seems to be an appropriate distance for casual friends, colleagues, and acquaintances to interact. It is the comfortable distance we maintain while interacting or addressing large groups of people.Public Zone (over 12’) —This is the distance we keep from strangers or persons with little acquaintance. It provides the greatest distance between people. This is a safe space that still allows us to experience community and belonging with new people.

Charisma and charm are endearing qualities which go hand in hand to make others feel “lighter, happier, and a little in love” when they are around you.

Your professional experience can strengthen your resume, increase your earning potential, prove dependability, instill trust, and open new doors of opportunity which would remain closed otherwise.

Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.

Building confidence is an ongoing process and something that can be accomplished over time.

Emotionally intelligent people trust their instincts and can identify how certain thoughts, feelings, people, and situations make them feel.

We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of how and where you use certain gestures to assure you maintain your professionalism and positive impressions.

Rather than staying stuck in stress, unhappiness, or grief, use your experience to find gifts in the pain and grow.

Years ago, my childhood friend Steve lost his father. Since Steve had left Tallahassee shortly after high school graduation, we had not seen each other for over a decade. Upon learning of his father’s funeral, I made plans to attend to "be there." After the service, I approached the family’s receiving line. When Steve saw me, he was stunned that I had made the effort to be there for him. We both cried as we hugged and he said, “I can’t tell you what it means to me that you showed up.” Showing up sends a message that you are a devoted friend, a team player, a dedicated parent, an inspiring leader, a loyal mate, and more.

The importance of healthy habits and hygiene for making a positive first impression should go without saying; however, I would be remiss if I did not include this topic in the book, because surprisingly, many people just don’t get it.

The Law of Reciprocity demonstrates that when we give something from or of ourselves, the receiving party feels an inclination to give back. And in turn, when someone does something nice for you, you naturally want to return the favor. Reciprocity begins a momentum for mutual caring and sweet reward.

Your first words will outlive your conversations and impact how you are remembered, liked, or regarded. Wouldn’t you enjoy opening conversations with ease and mutual recognition? The challenging part is that it can be . . . awkward!

Being Nice Has Its Limitations. While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a “bitch” has its time and place. There will be times when you must engage with mean, rude, and inconsiderate people.

Remain vigilant and try diligently not to succumb to the soul-sucking, mind-numbing, ill-mannered attitudes that seem so prevalent in the world today.

Prime yourself for success and demonstrate to others that you are diligent, reliable, and trustworthy.

Years ago, I read Andrew Carnegie’s metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away.

Strive to be pleased and accepting rather than angry and resistant.

Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.

Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.

Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.

While many may claim that these virtues are old-fashioned, they are essential materials for building a solid and worthwhile foundation for your life that will never go out of style.

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Project your “brand” to be remarkable and memorable. Whether through a positioning statement, product placement, advertising campaign, service, a logo, mission, or message, your brand is what makes you and/or your company remarkable—or not.

Dignity is pride’s barometer.

A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.

To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What makes you feel confident and personally powerful? Your competencies will ground you and build your strength.