Roy H. Williams Quotes

The only thing more expensive than hiring a sales trainer is not hiring one.

Five minutes in an old book quickly reveals that most of what is being sold today as new insights into human behavior is merely the rediscovery of knowledge we have had for centuries.

People don't trade money for things when they value their money more highly than they value the things.

The first step in persuasion is to entice your target to imagine doing the thing you want them to do.

The best ads are about the customer and how the product will change his life.

Referring to an event in an untold story is a powerful technique rarely used.

Rescuing people from the results of their own foolishness is really what customers service is all about. Customers rarely obey the rules. They expect you to rescue them whenever they do something stupid. Will you be a “rescuer,” known far and wide for customer service, or will you steadfastly insist that your customers follow the proper procedures?

People in business are uniquely unqualified to see their own companies and product objectively. Too much product knowledge causes them to instinctively answer questions no one is asking.